What is Route?
Route Protect is premium package protection for your online orders.
All articles
Route Package Protection
Everything you need to know about Route Package Protection
Route Refunds vs Reorders
When refunding an item, Route covers the subtotal of the order.
What are Route’s Policies?
Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route package protection at checkout.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.
How do I file a shipping issue for my lost, stolen or damaged order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
Does Route Protect cover stolen items?
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.