Stellar Biotics logo
Stellar Biotics logo

All articles

How do I file a shipping issue for my lost, stolen or damaged order?Updated 2 years ago

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here

Haven’t downloaded the app yet? Download here

Was this article helpful?